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Proposals to update the railway for how passengers use it today
- Train companies launch passenger consultation on plans to modernise customer service across the rail network
- Staff would move out of ticket offices and on station platforms, concourses and ticket halls, adopting new ‘customer help’ roles already in place in many parts of the railway
- Proposals mean more face-to-face support available across the network to choose the cheapest tickets and advise on journey planning, as well as support those with accessibility needs
- Rail industry says bringing customer service roles up to date is long overdue, following a collapse in numbers of people using ticket offices
Rail Delivery Group responds to RMT's claims the strikes have been "a success"
In response to some of Mick Lynch's claims this morning that the strikes have been "a success"
