Rail Delivery Group News - News

New digital PlusBus ticket enables seamless rail and bus travel

Wed, 01 Apr 2026 23:01:00 Z

Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls in new strategy

Thu, 26 Mar 2026 09:00:00 Z

Ticket Refund Changes – Media Factsheet

Mon, 02 Mar 2026 10:57:00 Z

From 1 April 2026, the following tickets will only be refundable up to 23:59 on the day before they become valid for travel - Anytime, Off-Peak, Day Travelcards and most Ranger and Rover tickets. Advance tickets and Season Tickets are not affected by this change.
Refunds will still be available for disrupted/cancelled services and in exceptional circumstances such as medical emergencies.
Tickets bought on or before 31 March 2026 will be refundable under the terms of the current National Rail Conditions of Travel (version 6).
Tickets bought on or after 1 April 2026 will follow the updated National Rail Conditions of Travel (version 7).
This change is aimed to end refund abuse, which industry analysis estimates costs around £40 million each year. Refund abuse refers to claims for refunds on tickets that have been used but not scanned or endorsed, where a customer falsely states that they did not travel.
The majority of passengers will not be affected because most only seek refunds before travel or due to genuine disruption - both of which remain protected.
More information about the changes can be found here.

With one week to go before Christmas, passengers are reminded to plan their journeys as improvement work means changes to trains on some major routes.

Wed, 17 Dec 2025 16:32:00 Z

As the one-week countdown to Christmas begins, rail passengers are being reminded to plan their journeys over the festive period, as works taking place will result in significant changes to services in some areas.

Customer voice at heart of landmark rail survey showing 88% satisfaction

Thu, 11 Dec 2025 09:35:00 Z

As progress continues towards the creation of Great British Railways, the rail industry has today published the first set of results from the new Rail Customer Experience Survey (RCXS). A significant milestone in establishing a culture that ensures customer views are at the heart of future plans for Britain’s railways.

Pay as you go contactless goes live at 30 additional stations in South-East England with 20 stations to follow in Summer 2026

Wed, 03 Dec 2025 11:00:00 Z

From 14 December 2025, pay as you go (PAYG) with contactless cards and devices will be available to customers at another 30 National Rail stations in South-East England.

PAYG contactless will be rolled out to a further 20 stations, including Stansted and Southend airports, on Greater Anglia route during Summer 2026 after issues were identified in testing.

Pay as you go with contactless will be offered to customers as another way to pay for their journey. Alongside existing pay as you go options (e.g. Smartcard, Oyster) where these are available for their journey, customers will also be able to continue to use barcode and paper tickets.

This is part of the government’s plan to simplify fares and ticketing.

Rail industry expands eligibility for Disabled Persons Railcard to improve inclusivity for all

Mon, 17 Nov 2025 00:01:00 Z

Shopping, social visits and commuting top reasons for festive rail travel as passengers reminded to plan ahead

Fri, 14 Nov 2025 00:01:00 Z

As the festive season gets underway, rail passengers are being encouraged to plan ahead for Christmas travel, with advance tickets now on sale for dates throughout the festive period and into the New Year.

New trial to get essential items to vulnerable women in refuges across the country launched

Thu, 13 Nov 2025 10:31:00 Z

Ashington Crowned Britain’s Most Life-Changing Station

Mon, 20 Oct 2025 08:39:00 Z