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Rail Delivery Group responds to ORR’s letter to industry about notification service for tickets purchased in advance

A spokesperson for the Rail Delivery Group said: “We are pleased to see that the hard work done by the Smarter Information, Smarter Journeys programme and train operators to deliver better information for customers has been recognised.

“Since the roll out of the industry-wide personalised journey notifications tool which has been implemented by the majority of train operators, there has been over two million notifications sent to our customers informing them about a change to their journey. This proactive approach by the industry has meant that customers are better informed about their journeys and are updated in a timely manner.

“We are committed to improving customer information and the rail industry is continuing to work together to deliver a seamless travel experience for all.” 

Contact Information

Rail Delivery Group Media Team


Notes to editors

  • Phase 2 of the SISJ better information when booking project will be equally important for the industry and our customers. This development will ensure that trains that the industry knows won’t run due to engineering works are suppressed from retailer websites meaning customers can be more confident that the train they are buying a ticket for will run.