Rail Delivery Group responds to ORR’s letter to industry about disability awareness refresher training

A spokesperson for the Rail Delivery Group, said: “We want everyone to be able to access our rail network and to do that requires staff to have the right tools and training. We welcome the progress that the regulator has identified, especially with the use of the Passenger Assist staff app. We have had over 435,000 assistance requests last year as the staff tools enable colleagues to provide assistance with as little as two hours’ notice as well as supporting the turn up and go service.

“We’re listening to our customers so that we can improve our services and provide them with a better experience when accessing the railways.”