RDG response to Which? report on passenger satisfaction
A spokesperson for the Rail Delivery Group, which represents the rail industry, said:
"We are sorry for recent disruption experienced by some of our customers. We are seeing a once-in-a-generation investment to change and improve for the benefit of our customers with 98p in every pound spent on train fares being invested back into running and improving the railway.”
- 'In Partnership for Britain’s Prosperity’ is our single, long-term plan to secure a stronger economy, better customer journeys and more rewarding jobs on the railway. Our commitments will set Britain’s railway on a course to deliver more for customers, communities, the economy and our people.
- Last August, rail companies committed to creating a rail ombudsman to further build confidence in services. The accessible and free to use rail ombudsman service will launch in November and it will cover rail journeys throughout Britain.