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Waterloo railway station concourse - with Christmas tree and clock

With one week to go before Christmas, passengers are reminded to plan their journeys as improvement work means changes to trains on some major routes.

As the one-week countdown to Christmas begins, rail passengers are being reminded to plan their journeys over the festive period, as works taking place will result in significant changes to services in some areas.

RCXS image

Customer voice at heart of landmark rail survey showing 88% satisfaction

As progress continues towards the creation of Great British Railways, the rail industry has today published the first set of results from the new Rail Customer Experience Survey (RCXS). A significant milestone in establishing a culture that ensures customer views are at the heart of future plans for Britain’s railways.

contactless

Pay as you go contactless goes live at 30 additional stations in South-East England with 20 stations to follow in Summer 2026

  • From 14 December 2025, pay as you go (PAYG) with contactless cards and devices will be available to customers at another 30 National Rail stations in South-East England.   
  • PAYG contactless will be rolled out to a further 20 stations, including Stansted and Southend airports, on Greater Anglia route during Summer 2026 after issues were identified in testing.   
  • Pay as you go with contactless will be offered to customers as another way to pay for their journey. Alongside existing pay as you go options (e.g. Smartcard, Oyster) where these are available for their journey, customers will also be able to continue to use barcode and paper tickets. 
  • This is part of the government’s plan to simplify fares and ticketing.