News

Overall train passenger satisfaction has risen to the highest level in over four years, increasing by three percentage points to 83 percent in the last year according to the latest independent national survey, as train operators and Network Rail work together to improve services and support the economy.

Four in five passengers (81 per cent) are satisfied with their train journeys overall, according to the latest independent nationwide survey – but rail companies acknowledge they must do better to improve services and reliability.  

Commenting on the day fares changes take effect, Paul Plummer, chief executive of the Rail Delivery Group, which brings together train operators and Network Rail to enable a better railway, said:  

Commenting on the HMIC’s inspection report into the British Transport Police, Gary Cooper, Director of Planning, Engineering and Operations at the Rail Delivery Group, which brings together train companies and Network Rail to enable a better railway, said:

New research reveals that three quarters of business decision makers fear that union strikes will harm the economy.

On average, train fares will increase by 3.4% from 2 January 2018, below the regulated fares increase (3.6%, July RPI) and current inflation (4%, October RPI)

Commenting today on the Transport Secretary’s Strategic Vision for Rail, Paul Plummer, Chief Executive of the Rail Delivery Group, which represents the rail industry said:

Award-winning work by the rail industry and its partners is oiling the wheels of a cycle-rail boom, making journeys better for cyclists and rail customers across Britain.

Commenting on the Budget, Paul Plummer, Chief Executive of the Rail Delivery Group, which brings together train companies and Network Rail to enable a better railway, said:

Commenting on the Aslef ballot result to accept the agreement with Southern Railway, Paul Plummer, chief executive of the Rail Delivery Group, representing train operators, said:

Landmark coming together sees train companies, Network Rail and suppliers launch ‘In Partnership for Britain’s Prosperity’, a single, long-term plan for a changing and improving railway.

New figures from the rail regulator published today show record levels of investment from the private sector going into Britain’s railway.  The £925million invested last year is the highest figure in at least a decade.