News

Proposals represent industry’s first contribution to the Williams Review with a call for preparatory work to begin now including government, industry and passenger groups reviewing regulation as well as a series of real-world trials to support a rolling programme of reform across Britain over the next three to five years.

• New organisation would be ‘guiding mind’ ensuring the network works as a whole, decisions are aligned and the right targets are set
• This would enable politicians to step back from day-to-day detail and focus on what they want the railway to achieve for communities and the country
• It would mean train companies and Network Rail could focus on what they do best – innovating and creating to deliver better for their customers.

From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays.

• Since going on sale, in January, the 26-30 Railcard has saved customers over £10.5m on rail journeys
• There will be over 200k 26-30 Railcards in circulation by the end of the week
• Since 1993, Railcard holders have made around 2.2bn journeys, saving themselves an estimated £8.5bn on their rail journeys

Following months of consultation with passengers, businesses and communities, the Rail Delivery Group has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.

Thousands more train passengers will be able to wave goodbye to their orange tickets this month as train companies make smart tickets more widely available with the roll out of new technology across the network.

The rail industry is launching a new interactive map which will make it easy for passengers to find out about accessibility at stations, helping to boost their confidence to travel by train.

The National Rail 26-30 Railcard went on sale at midday on 2 January 2019 and has saved customers over £3.4m within the first month.

My Interrail reveals the top situations and locations for proposals.

For the first time ever, the 16-25 and Network Railcards are available on smart phones.

Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,

Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.