News

For the first time ever, the 16-25 and Network Railcards are available on smart phones.

Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,

Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.

Parents can solve the perennial ‘are we nearly there yet’ question on long train journeys this summer with a new free rail activity book for kids which aims to inspire the next generation of engineers.

In a speech to rail industry leaders today, Paul Plummer, CEO of the Rail Delivery Group, will say that all voices must be heard in the government’s independently led rail review, whether trade unions, passenger groups, businesses, politicians, think-tanks or passengers themselves.

Train operators across Britain will be rolling out hundreds of new and refurbished-like-new carriages next year – the biggest introduction of new trains in decades.

Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.

Train fares will increase on average by 3.1% next year. This is the fourth time in the last six years that fares have been held below the previous July’s RPI inflation rate.

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

Railway open for ‘business as usual’ as majority of the network is unaffected by upgrade work

Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:

Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said: