News

Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.

Train fares will increase on average by 3.1% next year. This is the fourth time in the last six years that fares have been held below the previous July’s RPI inflation rate.

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

Railway open for ‘business as usual’ as majority of the network is unaffected by upgrade work

Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:

Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said:

The regulator of Britain’s railway has published new figures today that show private sector investment in rail has increased to £1.3 billion, the highest it has been in the last decade.

Train companies are providing free travel for British service personnel to attend remembrance events on Sunday 11 November 2018.

The 26-30 Railcard will be available across the country before the end of the year

Smartphone app, currently being trialled by four train companies, will be rolled out across Britain to revolutionise passenger assistance, making it easier for customers to book help at stations and get a more consistent and reliable service 

Commenting on the release of July’s RPI figure which is used by governments to set next January's increase to regulated rail fares, Paul Plummer, chief executive of the Rail Delivery Group, which represents the railway, said:

Conclusion of public consultation to understand what the country wants to see from an easier fares system receives nearly 20,000 responses with proposals going to Government in the autumn.