News
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Innovation award for rail barcode ticket programme
A smarter ticketing programme for rail passengers has been recognised with an industry innovation award.
Flexible and part time workers urged to have their say on rail fare regulation
Part time and flexible workers are being urged to take part in a national consultation to deliver fare options fit for the way people work and travel today, as new research from KPMG shows that of those who use the train weekly, 29% use it three or four times and only one third (33%) use it five or more times.
Supporting customers and improving certainty of services following the May timetable change
While nationwide, more than eight out of 10 services have arrived as planned since the introduction of the biggest timetable change in a generation, some customers have experienced unacceptable levels of disruption.
RDG comment on NRPS Spring 2018 results
Rail industry comment on the National Rail Passenger Survey results for Spring 2018
Rail companies launch joint plan to boost jobs, services and investment in South East London and Kent’s railway
The plan sets out how an improved partnership railway of the public and private sectors will secure prosperity for South East London and Kent
Rail fares regulation and reform consultation goes live
Three month public consultation to understand what the country wants to see from an up to date, easier fares and ticketing system
Rail companies to introduce temporary timetables to give customers more certainty
The rail industry has pledged to work together to get services back on track as quickly as possible, giving customers the greater certainty they need over what trains will run, following disruption resulting from the biggest timetable change in a generation to accommodate more and faster trains
Response to claims about compensation during bad weather
Responding to claims about the payments train companies may receive during poor weather, a spokesman for the Rail Delivery Group said:
Joint statement from Network Rail, GTR and Northern
We are again extremely sorry to all passengers affected by recent disruption, and are setting out how we’re going to improve the service for our customers as quickly as possible.
RDG response to the Greengauge 21 report
Paul Plummer, Chief Executive of the Rail Delivery Group, which represents the rail industry, said:
RDG statement on timetable changes
Robert Nisbet, Regional Director at the Rail Delivery Group, which represents the rail industry, said:
Response to a news story about trains missing stops
In response to a news story about trains across Britain missing stops, Jacqueline Starr, Managing Director of Customer Experience for the Rail Delivery Group, which brings together train companies and Network Rail to enable a better railway, said: