News

Following months of consultation with passengers, businesses and communities, the Rail Delivery Group has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.

Thousands more train passengers will be able to wave goodbye to their orange tickets this month as train companies make smart tickets more widely available with the roll out of new technology across the network.

The rail industry is launching a new interactive map which will make it easy for passengers to find out about accessibility at stations, helping to boost their confidence to travel by train.

The National Rail 26-30 Railcard went on sale at midday on 2 January 2019 and has saved customers over £3.4m within the first month.

My Interrail reveals the top situations and locations for proposals.

For the first time ever, the 16-25 and Network Railcards are available on smart phones.

Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,

Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.

Parents can solve the perennial ‘are we nearly there yet’ question on long train journeys this summer with a new free rail activity book for kids which aims to inspire the next generation of engineers.

In a speech to rail industry leaders today, Paul Plummer, CEO of the Rail Delivery Group, will say that all voices must be heard in the government’s independently led rail review, whether trade unions, passenger groups, businesses, politicians, think-tanks or passengers themselves.

Train operators across Britain will be rolling out hundreds of new and refurbished-like-new carriages next year – the biggest introduction of new trains in decades.

Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.