News

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Rail Delivery Group

New independent Rail Ombudsman launches today

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

Rail Delivery Group

Passengers urged to check before they travel this Christmas and New Year

Railway open for ‘business as usual’ as majority of the network is unaffected by upgrade work

Rail Delivery Group

Rail industry response to announcement of 'root and branch' review of rail

Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:

Rail Delivery Group

Rail industry response to one click compensation announcement

Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said:

Rail Delivery Group

New high for private sector investment in Britain’s railway, official statistics show

The regulator of Britain’s railway has published new figures today that show private sector investment in rail has increased to £1.3 billion, the highest it has been in the last decade.

Rail Delivery Group

Rail companies unveil support for British service personnel and volunteers as the nation marks Armistice centenary

Train companies are providing free travel for British service personnel to attend remembrance events on Sunday 11 November 2018.

Rail Delivery Group

Rail companies announce that the 26-30 Railcard will go on sale nationwide

The 26-30 Railcard will be available across the country before the end of the year

Rail Delivery Group

Easier assistance app will transform journeys for disabled rail passengers

Smartphone app, currently being trialled by four train companies, will be rolled out across Britain to revolutionise passenger assistance, making it easier for customers to book help at stations and get a more consistent and reliable service 

Rail Delivery Group

RDG responds to RPI figure which will set regulated rail fares for 2019

Commenting on the release of July’s RPI figure which is used by governments to set next January's increase to regulated rail fares, Paul Plummer, chief executive of the Rail Delivery Group, which represents the railway, said:

Rail Delivery Group

Nearly 20,000 people respond to fares consultation

Conclusion of public consultation to understand what the country wants to see from an easier fares system receives nearly 20,000 responses with proposals going to Government in the autumn.

Rail Delivery Group

RDG response to the Transport Select Committee report on the Intercity East Coast franchise

Responding to the House of Commons Transport Select Committee report on the Intercity East Coast franchise, Paul Plummer, CEO of the Rail Delivery Group, who represent the public and private partnership that forms the rail industry, said:

Rail Delivery Group

Multi-million pound boost to South West economy proves rail tourists do like to be beside the seaside

Three of the South West’s iconic seaside towns are leading a £2 billion boost to the UK economy through rail tourism, new research published by the Rail Delivery Group shows.