News

The rail industry has reviewed its plans for the winter timetable following disruption in parts of the country after the May timetable change and will make fewer changes to ensure people get a more reliable service.

A smarter ticketing programme for rail passengers has been recognised with an industry innovation award.

Part time and flexible workers are being urged to take part in a national consultation to deliver fare options fit for the way people work and travel today, as new research from KPMG shows that of those who use the train weekly, 29% use it three or four times and only one third (33%) use it five or more times.

While nationwide, more than eight out of 10 services have arrived as planned since the introduction of the biggest timetable change in a generation, some customers have experienced unacceptable levels of disruption.

Rail industry comment on the National Rail Passenger Survey results for Spring 2018

The plan sets out how an improved partnership railway of the public and private sectors will secure prosperity for South East London and Kent

Three month public consultation to understand what the country wants to see from an up to date, easier fares and ticketing system

The rail industry has pledged to work together to get services back on track as quickly as possible, giving customers the greater certainty they need over what trains will run, following disruption resulting from the biggest timetable change in a generation to accommodate more and faster trains

Responding to claims about the payments train companies may receive during poor weather, a spokesman for the Rail Delivery Group said:

We are again extremely sorry to all passengers affected by recent disruption, and are setting out how we’re going to improve the service for our customers as quickly as possible.

Paul Plummer, Chief Executive of the Rail Delivery Group, which represents the rail industry, said:

Robert Nisbet, Regional Director at the Rail Delivery Group, which represents the rail industry, said: