News

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Rail fares for 2019 published – fares held down below inflation for a second year in a row

Train fares will increase on average by 3.1% next year. This is the fourth time in the last six years that fares have been held below the previous July’s RPI inflation rate.

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New independent Rail Ombudsman launches today

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

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Passengers urged to check before they travel this Christmas and New Year

Railway open for ‘business as usual’ as majority of the network is unaffected by upgrade work

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Rail industry response to announcement of 'root and branch' review of rail

Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:

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Rail industry response to one click compensation announcement

Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said:

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New high for private sector investment in Britain’s railway, official statistics show

The regulator of Britain’s railway has published new figures today that show private sector investment in rail has increased to £1.3 billion, the highest it has been in the last decade.

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Rail companies unveil support for British service personnel and volunteers as the nation marks Armistice centenary

Train companies are providing free travel for British service personnel to attend remembrance events on Sunday 11 November 2018.

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Rail companies announce that the 26-30 Railcard will go on sale nationwide

The 26-30 Railcard will be available across the country before the end of the year

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Easier assistance app will transform journeys for disabled rail passengers

Smartphone app, currently being trialled by four train companies, will be rolled out across Britain to revolutionise passenger assistance, making it easier for customers to book help at stations and get a more consistent and reliable service 

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RDG responds to RPI figure which will set regulated rail fares for 2019

Commenting on the release of July’s RPI figure which is used by governments to set next January's increase to regulated rail fares, Paul Plummer, chief executive of the Rail Delivery Group, which represents the railway, said:

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Rail industry’s customs proposal tackle post-Brexit congestion concerns and provides new opportunities for businesses

Creation of new Railway Customs Areas (RCAs) at rail freight terminals would avoid the need for a single border checkpoint, removing the prospect of congestion on the rail network in Kent and securing the £1.7bn economic benefits every year delivered by rail freight.

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Nearly 20,000 people respond to fares consultation

Conclusion of public consultation to understand what the country wants to see from an easier fares system receives nearly 20,000 responses with proposals going to Government in the autumn.