News

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Ready for download: 16-25 and Network Railcards go digital

For the first time ever, the 16-25 and Network Railcards are available on smart phones.

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Rail Delivery Group responds to National Rail Passenger Survey Autumn 2018

Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,

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The next train service calling at platform one will… let you know where it is, find you a seat and show you the nearest toilet

Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.

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New rail activity book for kids set to engineer a platform for the future

Parents can solve the perennial ‘are we nearly there yet’ question on long train journeys this summer with a new free rail activity book for kids which aims to inspire the next generation of engineers.

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Rail review requires big conversation to develop ‘Britain’s proposals’ for reform

In a speech to rail industry leaders today, Paul Plummer, CEO of the Rail Delivery Group, will say that all voices must be heard in the government’s independently led rail review, whether trade unions, passenger groups, businesses, politicians, think-tanks or passengers themselves.

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End of the line for some of the oldest trains as biggest rollout of new carriages gathers speed in 2019

Train operators across Britain will be rolling out hundreds of new and refurbished-like-new carriages next year – the biggest introduction of new trains in decades.

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Rail industry learning lessons as new Winter timetable introduced this weekend

Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.

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Rail fares for 2019 published – fares held down below inflation for a second year in a row

Train fares will increase on average by 3.1% next year. This is the fourth time in the last six years that fares have been held below the previous July’s RPI inflation rate.

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New independent Rail Ombudsman launches today

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

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Passengers urged to check before they travel this Christmas and New Year

Railway open for ‘business as usual’ as majority of the network is unaffected by upgrade work

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Rail industry response to announcement of 'root and branch' review of rail

Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:

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Rail industry response to one click compensation announcement

Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said: