News

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Rail companies 'call time on short-term fixes' with plan for 'generational system upgrade'

Following months of consultation with passengers, businesses and communities, the Rail Delivery Group has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.

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‘Just the smart ticket’: more rail passengers than ever before can go paperless

Thousands more train passengers will be able to wave goodbye to their orange tickets this month as train companies make smart tickets more widely available with the roll out of new technology across the network.

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New map to boost disabled passengers’ confidence to take the train

The rail industry is launching a new interactive map which will make it easy for passengers to find out about accessibility at stations, helping to boost their confidence to travel by train.

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26-30 Railcard customers save over £3.4m in first month

The National Rail 26-30 Railcard went on sale at midday on 2 January 2019 and has saved customers over £3.4m within the first month.

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Planning on proposing? Then you'd better make sure it's when you're on holiday

My Interrail reveals the top situations and locations for proposals.

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Ready for download: 16-25 and Network Railcards go digital

For the first time ever, the 16-25 and Network Railcards are available on smart phones.

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Rail Delivery Group responds to National Rail Passenger Survey Autumn 2018

Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,

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The next train service calling at platform one will… let you know where it is, find you a seat and show you the nearest toilet

Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.

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New rail activity book for kids set to engineer a platform for the future

Parents can solve the perennial ‘are we nearly there yet’ question on long train journeys this summer with a new free rail activity book for kids which aims to inspire the next generation of engineers.

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Rail review requires big conversation to develop ‘Britain’s proposals’ for reform

In a speech to rail industry leaders today, Paul Plummer, CEO of the Rail Delivery Group, will say that all voices must be heard in the government’s independently led rail review, whether trade unions, passenger groups, businesses, politicians, think-tanks or passengers themselves.

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End of the line for some of the oldest trains as biggest rollout of new carriages gathers speed in 2019

Train operators across Britain will be rolling out hundreds of new and refurbished-like-new carriages next year – the biggest introduction of new trains in decades.

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Rail industry learning lessons as new Winter timetable introduced this weekend

Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.