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Proposals to update the railway for how passengers use it today

  • Train companies launch passenger consultation on plans to modernise customer service across the rail network 
  • Staff would move out of ticket offices and on station platforms, concourses and ticket halls, adopting new ‘customer help’ roles already in place in many parts of the railway 
  • Proposals mean more face-to-face support available across the network to choose the cheapest tickets and advise on journey planning, as well as support those with accessibility needs 
  • Rail industry says bringing customer service roles up to date is long overdue, following a collapse in numbers of people using ticket offices 
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Rail Delivery Group responds to RMT's claims the strikes have been "a success"

In response to some of Mick Lynch's claims this morning that the strikes have been "a success"