News

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The Rail Delivery Group responds to the latest Aslef strike action

The Rail Delivery Group responds to a further strike day on 1 September, and action short of a strike on 2 September by the Aslef trade union

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Passenger consultation on changes to how tickets are sold extended

  • Train companies listen to feedback and extend consultation period to give as many people as possible a chance to take part. Passengers now have until 1 September to have their say
  • Input from passengers and independent watchdogs will help shape final proposals, so that all passengers are supported as the railway responds to generational shifts in passenger buying habits
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Proposals to update the railway for how passengers use it today

  • Train companies launch passenger consultation on plans to modernise customer service across the rail network 
  • Staff would move out of ticket offices and on station platforms, concourses and ticket halls, adopting new ‘customer help’ roles already in place in many parts of the railway 
  • Proposals mean more face-to-face support available across the network to choose the cheapest tickets and advise on journey planning, as well as support those with accessibility needs 
  • Rail industry says bringing customer service roles up to date is long overdue, following a collapse in numbers of people using ticket offices