News

• Train companies listen to feedback and extend consultation period to give as many people as possible a chance to take part. Passengers now have until 1 September to have their say
• Input from passengers and independent watchdogs will help shape final proposals, so that all passengers are supported as the railway responds to generational shifts in passenger buying habits

• Train companies launch passenger consultation on plans to modernise customer service across the rail network 
• Staff would move out of ticket offices and on station platforms, concourses and ticket halls, adopting new ‘customer help’ roles already in place in many parts of the railway 
• Proposals mean more face-to-face support available across the network to choose the cheapest tickets and advise on journey planning, as well as support those with accessibility needs 
• Rail industry says bringing customer service roles up to date is long overdue, following a collapse in numbers of people using ticket offices 

In response to some of Mick Lynch's claims this morning that the strikes have been "a success"